At Sonu Paro, each garment is crafted with precision and care. We aim to ensure a seamless and reliable delivery experience for our customers worldwide.

Please review our shipping policy before placing your order.

1. Order Processing Time

  • All orders are processed within 3–7 business days.

  • During festive seasons, collection launches, or promotional periods, processing times may extend slightly.

  • Orders are processed Monday to Saturday (excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

2. Shipping Destinations

We currently ship to:

  • United Kingdom

  • United States

  • Selected international destinations upon request

If your country is not listed, please contact us before placing an order.

📧 sonuparo1112@gmail.com

3. Estimated Delivery Times

After dispatch:

  • United Kingdom: 5–10 business days

  • United States: 7–12 business days

Delivery times are estimates and may vary due to courier operations or customs clearance procedures.

4. Shipping Charges

Shipping charges are calculated at checkout based on destination and order weight.

Any promotional free shipping offers will be clearly stated on the website.

5. Customs Duties & Taxes

International orders may be subject to:

  • Import duties

  • Customs taxes

  • Handling fees

These charges are determined by your local customs authority and are the responsibility of the customer.

Sonu Paro is not responsible for delays caused by customs clearance.

6. Delays

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Courier disruptions

  • Customs processing

  • Public holidays

  • Unforeseen global circumstances

Once an order has been handed over to the courier, Sonu Paro is not liable for transit delays beyond our control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is provided:

  • We are not responsible for lost or misdelivered packages

  • Additional shipping charges may apply for redelivery

8. Lost or Damaged Packages

If your parcel arrives damaged:

  • Take clear photos immediately

  • Contact us within 24 hours of delivery

If a package is lost in transit, we will coordinate with the courier to investigate before issuing any resolution.

Contact Us

For shipping-related inquiries:

Email: sonuparo1112@gmail.com
WhatsApp: +92 323 4205157